Terms and Conditions

General Terms and Conditions of Sale

Company headquarters

EI Gaëlle POULLELAOUEN – 10 Chemin de la Font de l'Ange – Victoria Parc Bat 7 – 83400 HYERES

06.74.16.46.33 / grainescollection@gmail.com

Company registration number (SIRET): 51305548300061

These terms and conditions of sale are concluded between, on the one hand, the website called “Grainescollection.fr”, and on the other hand, the persons wishing to make a purchase via the website grainescollection.fr, hereinafter referred to as the “Customer”.

These terms and conditions govern the sale of products presented on the Grainescollection.fr website.

All orders imply acceptance of these terms and conditions of sale. The sales contract is governed by French law. Orders may only be placed between Grainescollection.fr and any individual of legal age who is not a businessperson.

The Parties agree that orders placed via the Grainescollection.fr website are governed exclusively by this contract, to the exclusion of any other conditions that may be available on the site.

Any internet user can freely consult the general terms and conditions of sale on the grainescollection.fr website. These general terms and conditions of sale may be subject to change; the applicable terms and conditions are those in effect on the website on the date your order is placed.

ARTICLE 1 – THE CLIENT

The Customer declares to be a natural person, at least 18 years of age, and to have the legal capacity to place an order on the grainescollection.fr website. When registering their personal data in the “my account” section, the Customer must ensure the accuracy and completeness of the required information provided. In the event of an error in the recipient's contact information, grainescollection.fr cannot be held responsible for the inability to deliver the product. Grainescollection.fr reserves the right to cancel any order when the Customer's IP address is located in a country different from the billing and/or delivery address.

ARTICLE 2 – PRICE

2.1 – The prices of our products are indicated in euros including all taxes but excluding shipping costs.

2.2 – All orders, regardless of their origin, are payable in euros.

2.3 – grainescollection.fr reserves the right to modify its prices at any time, without prior notice, but products will be invoiced on the basis of the rates in effect at the time of registration of the order, subject to availability.

ARTICLE 3 – ORDER

3.1 – The Customer declares having read and accepted these general terms and conditions of sale when placing the order.

3.2 – The user has the option to place their order online directly on the grainescollection.fr website, 24 hours a day, 7 days a week.

Contractual information is presented in French. grainescollection.fr reserves the right to cancel any order from a customer with whom there is an existing dispute regarding payment for a previous order.

3.3 – When registering their personal information in the “my account” section, the customer must ensure the accuracy and completeness of the mandatory data provided.

ARTICLE 4 – ORDER VALIDATION

4.1 – The Customer declares having read and accepted these General Terms and Conditions of Sale before placing their order. The online sales contract will be concluded when the Customer, after having had the opportunity to verify the details of their order and, if necessary, modify its content, confirms it by online payment or by any other means of payment.

4.2 – Any order confirmed by online payment constitutes conclusion of the sales contract and therefore acceptance of the prices, products and quantities as well as the clauses contained in these general terms and conditions of sale.

4.3 – After payment of the order, a confirmation email constituting acceptance of the order by grainescollection.fr and summarizing the contents of the order (products, price, quantity…) will be sent to the Customer.

ARTICLE 5 – PRODUCT AVAILABILITY

5.1 – Orders are fulfilled subject to stock availability. Should one of the ordered products ultimately not be available in our stock, we undertake to inform you of this unavailability by email and to confirm your refund within 7 days of receiving payment.

5.2 – The displayed availabilities are indicated as follows indicaThese statements do not represent in any way a contractual commitment on the part of grainescollection.fr.

ARTICLE 6 – DELIVERY AND DEADLINES

We ship to mainland France and Corsica, overseas territories and throughout Europe.

6.1.1 – Delivery methods France and Corsica:

• Delivery by registered mail or Colissimo with signature: Delivery time is 48 to 72 hours after dispatch.
• Delivery without signature (by tracked letter service or Colissimo without signature depending on the size of the package): Delivery time 2 to 3 days after dispatch.
• Mondial Relay delivery Collect your orders from the Mondial Relay/Locker point of your choice. Delivery times depend on Mondial Relay, but are generally between 3 and 5 days.

6.1.2 – Delivery methods for French Overseas Departments and Territories and Europe:

Check the available delivery options when you confirm your order. These are subject to change and are kept up to date on the shopping cart page.

6.2 – The indicated deadlines are deadlines indicaThese times correspond to average processing and delivery times. Grainescollection.fr cannot be held responsible for consequences due to shipping delays that are not its fault (strikes, bad weather, carrier delays).

6.3 – The Customer is informed of the departure of their order by sending a summary email containing the tracking number of the package.

6.4 – The customer must ensure that they have provided accurate and complete information regarding the delivery address (such as, in particular: street number, building number, floor, access codes, names and/or intercom numbers, etc.).

6.5 – In the event of absence at the time of delivery (La Poste) or availability at a Relay Point / Locker (Mondial Relay), the Customer has the period given by the carrier (15 days for La Poste, 5 to 8 days for Mondial Relay) to collect their package.

Upon expiry of this period, or if the customer provides an incorrect address, the package will be returned to grainescollection.fr. This return does not constitute a cancellation of the sale or an exercise of the right of withdrawal. If the customer wishes to have their package reshipped, they will be responsible for all new shipping costs. No refund will be issued.

6.6 – Transfer of risks: In accordance with Article L. 216-2 of the Consumer Code, the risk of loss or damage to the products is transferred to the Customer when the latter (or a third party designated by him) takes physical possession of the package (home delivery, collection at Post Office or at Relay Point / Locker).

6.7 – It is the Client's responsibility to check the general condition of the packaging and the contents of the package at the time of delivery or collection (at Post Office, Relay Point or Locker).

• In case of any anomaly detected (open package, severely damaged packaging, missing product):

The Customer must make handwritten, precise and dated reservations on the delivery person's slip or with the merchant at the relay point, and/or make a declaration of theft/damage to the carrier.

• Notification within 48 hours:

The Customer must inform Grainescollection.fr customer service by email (grainescollection@gmail.com) within a maximum of 48 hours following delivery, attaching a detailed explanation and legible photographs of the package and damaged products.

• Refusal due to damage to the carrier:

If the Customer refuses the package from the delivery driver due to obvious damage incurred during transport, they must immediately notify Grainescollection.fr. This refusal will not entitle the Customer to a refund. After verification with the carrier and receipt of supporting documentation, Grainescollection.fr will simply reship a compliant replacement product at its own expense.

If this procedure and the given deadlines are not respected, no claim relating to the condition of the goods received or to a shortage will be taken into account by Grainescollection.fr.

6.8 – If a parcel is returned because the recipient's address is incorrect, the parcel will be reshipped at the customer's expense. No refund will be issued.

ARTICLE 7 – DELIVERY COSTS

7.1 – Delivery charges are added to the product price, unless otherwise stated or in a special offer. For orders over €40, home delivery is free for mainland France and Corsica. For French overseas departments and territories (DOM-TOM) and Europe, delivery is free for orders over €150. Find all available delivery services and their prices below:

ARTICLE 8 – PAYMENT AND METHOD OF PAYMENT

Payment for your purchases is made:

• By credit card Via our secure payment link system. The secure payment link is sent by email after the customer has confirmed their order.
• Bank Transfer The package is shipped when the funds arrive in the bank account.
• By bank check The package is shipped upon receipt of the check by grainescollection.fr. 

ARTICLE 9 – SECURITY

Online credit card payments use the Secure Socket Layer (SSL) security system, which encrypts your bank details during transmission over the network. No data is stored on the website. The payment link is in the name of Gaëlle POULLELAOUEN, and this is the description that will appear on your bank statement.

ARTICLE 10 – CLAIMS AND EXCLUSION OF THE RIGHT OF WITHDRAWAL

10.1. Customer service and complaints

Our customer service team is committed to providing you with quick and effective solutions should you encounter any difficulties with your order. For any complaints, suggestions, or to report an issue concerning delivery or product conformity, you must contact us within [number of days]. 14 working days following receipt of your order at the following address: grainescollection@gmail.comPlease be sure to include your order number and a detailed description of the problem you are experiencing.

10.2. Exclusion of the right of withdrawal – Live and perishable products

In accordance with the provisions of Article L.221-28 (4° and 5°) of the Consumer CodeThe right of withdrawal cannot be exercised for contracts for the supply of goods liable to deteriorate or expire rapidly, or which cannot be returned for reasons of hygiene or health protection.

Due to their living, sensitive nature, and the strict conservation and traceability requirements essential to their quality, All seeds and seedlings offered for sale are strictly excluded from the right of withdrawal..

Consequently :

• All seed orders are firm, final and non-refundable once confirmed and paid for by the Customer.
• Refusal to accept delivery of the package by the carrier, or failure to collect it from a collection point/locker/post office, does not constitute a cancellation of the order or a valid exercise of the right of withdrawal. No refund will be issued in this case.

10.3. Unjustified bank debit rejections (Chargebacks)
Any refusal of a package or deliberate failure to collect it, followed by a payment dispute or chargeback request to the customer's bank, will be considered abusive and a breach of contract. Grainescollection.fr reserves the right to pursue the recovery of sums due through all legal means and to charge for any resulting administrative and litigation costs.

ARTICLE 11 – LIABILITY AND LEGISLATION

11.1 – In France and in the European Union, the sale, purchase and possession of so-called “collectible” cannabis seeds and hemp/CBD seeds are strictly authorized (Single Convention on Narcotic Drugs of 1961).

STRICT LEGAL WARNING:

• The cultivation and germination of cannabis seeds containing THC are strictly prohibited by French law and are subject to criminal penalties.
• Grainescollection.fr sells these seeds exclusively for purposes of collection, genetic preservation, decoration or souvenir.
• Grainescollection.fr does not encourage the germination or illegal use of its products in any way. The customer is solely responsible for any subsequent use they make of the products ordered.

11.2 – Prohibition to minors: The sale of our products is strictly reserved for individuals of legal age (aged at least 18 years).

ARTICLE 12 – CUSTOMER SERVICE

For any information or questions, our customer service is at your disposal:

• By phone at +33674164633 from Monday to Friday from 9am to 19pm.
• By email to the following address: Grainescollection@gmail.com

ARTICLE 13 – APPLICABLE LAW – DISPUTES

13.1 – This contract is governed by French law. The language of this contract is French. In the event of a dispute, the French courts shall have exclusive jurisdiction. All disputes and/or claims, regardless of their nature or cause, shall be subject to the exclusive jurisdiction of the French courts.

13.2 – In the event of a dispute, the customer should first contact grainescollection.fr to seek an amicable solution.

ARTICLE 14 - PERSONAL DATA

14.1 – Personal data collected during orders is processed in a strictly confidential manner and is used only for order management, delivery and invoicing.

14.2 – In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, the Customer has the right to access, rectify, erase, and object to the processing of their personal data. This right can be exercised by email to: grainescollection@gmail.com.

ARTICLE 15 – HYPERTEXTS

The creation of hyperlinks to the website is subject to prior written authorization from grainescollection.fr

The request for authorization should be made by email to the following address:  grainescollection@gmail.com

grainescollection.fr disclaims all responsibility for the content of third-party sites that may be linked to its website after authorization.

ARTICLE 16 – COOKIES

16.1 – A cookie is a file placed on the computer of the user of the grainescollection.fr website who installed that cookie. The purpose of cookies is to allow the website to recognize a user's computer on their next visit to grainescollection.fr.

Grainescollection.fr does not use any cookies to collect information about website visitors and their visits.

16.2 – Only information collected indirectly will be used solely to monitor the volume, type and configuration of traffic using this site, to develop its design and layout and for other administrative and planning purposes and more generally to improve the service that grainescollection.fr offers to its users.

16.3 – Each website user accepts the installation of cookies on their computer. However, each website user can refuse cookies in their internet browser settings.

ARTICLE 17 - INTELLECTUAL PROPERTY

17.1 – All content appearing on the grainescollection.fr website (texts, visuals, logos, product descriptions, graphics) is the exclusive property of the company Gaëlle POULLELAOUEN and is protected by copyright and intellectual property law. Any reproduction, representation, or exploitation, in whole or in part, is strictly prohibited without prior written authorization.

Any reproduction, in whole or in part, of the grainescollection.fr website is strictly prohibited..

17.2 – All trademarks mentioned remain the property of the companies concerned.

ARTICLE 18 – DELIVERY & PACKAGING

At grainescollection.fr, we are committed to ensuring your order is delivered on time and we understand that confidentiality is paramount for you.

18.1 – The steps of your order

Once your order has been validated (when payment is confirmed), there are two successive steps leading to the actual delivery of your product:

• Preparing your order: this takes between 1 and 2 days maximum depending on the time of your order (excluding weekends and public holidays).
• Delivery of your order: usually takes between 2 and 4 days depending on the delivery method.

(Preparation times are valid only for products in stock at the time your order is validated)

• Discreet packaging

Orders are prepared following a process based on discretion and secure packaging, to ensure a smooth and secure delivery.

The orders are slipped into various packages where there is no indicaThe only information visible is your address and the required postal information. grainescollection.fr will not be used as the sender's name. This ensures the security and discretion of your order during delivery.

• customs

The buyer is fully responsible for complying with international customs regulations and must be aware of the applicable laws in the destination country. Grainescollection.fr will not be held liable for shipments that fail to arrive at their destination due to the laws of the delivery country.